Modular Training vs Content/Page Type Training


This presentation will discuss the process UNK uses to train content editors. This session will discuss UNK's recent change to a more block style training. UNK's approach changed from a page / content type based approach to a modular approach which breaks down the content types into blocks based on repeated elements. This approach has helped improve retention of the material as well as ease to finding the material our editors need. This will also discuss the 3 prong approach to UNK's training (written, video, and in person training). In addition this presentation will discuss UNK's recent use of a web support ticketing system and support portal to allow for better support.

Thane Webb

Thane Webb

Web Services Coordinator
University of Nebraska at Kearney
www.unk.edu

Thane has been the Web Services Coordinator at the University of Nebraska at Kearney for 7 years. He is also a graduate of the University of Nebraska at Kearney.

Thane lives in Kearney with his wife Abby and their two boys, Hayden (5) and Grayson (2).