Cascade Server/Web Training, Support, Service Management, Cheerleading and Anything Else We Need To Do For Our Users


UC Santa Cruz launched their first Cascade Server website in August of 2010. They are now almost 200 sites strong with over 850 users. Come hear how UC Santa Cruz does training, support and user management and how it has morphed over the years. They'll go over where they were, successes, pain points, support issues, and where they are now and challenges they see in the future.

Teresa Silva

Teresa Silva

IT Project Manager / Technical Trainer
University of California Santa Cruz
www.ucsc.edu

Teresa Silva has worked at UC Santa Cruz since 1994. For the last 10 years, she has worked in the Applications and Project Management group in ITS. She is currently a Project Manager and also designed and manages the Cascade Server training and support program for the campus.