The unicorn: a hybrid web designer, developer, programmer, content provider, and all-around magical web genius all packed into one nice individual. In between designing a new site, writing content for it, and programming the back-end (that's all done by one person right?) you also need to find some time to serve as your campus web support expert and technical help desk, diligently solving the web problems of your university's website maintainers. In this session we will talk about how the University of San Diego separated web projects and technical tasks from the onslaught of customer support emails and needs, hired the right individuals and positions to serve as an in-house agency, and started a web-specific help desk manned by graduate students to offload the support issues, questions, and problems without impacting the core team.
Web Developer, Training and Accessibility
University of San Diego
Web Developer, Training and Accessibility Coordinator: He's known on campus for his accessibility and training expertise, as well as his sense of humor and skill at crafting a good portmanteau. When not hard at work making the USD website accessible to all he can be seen in the hallways on campus, casually wearing a three-piece suit and bringing back the bowtie. Drink of choice: Grgich Hills Fume Blanc